Tyra Linen operates a one-time, 15-day exchange policy. You have 15 days from the date of delivery to raise an exchange request for size or product. Each order is eligible for one exchange only.

We do not offer refunds or money-back returns. We make every order fresh from the start, so that each customer receives a piece that has never been worn or handled by anyone else. That is why we work on exchange rather than return.

Eligibility

To be eligible for an exchange, the item must be:

• Unworn, unwashed and unaltered
• Free from stains, odour, perfume, deodorant marks and any signs of use
• Returned with all original tags and labels attached and intact
• Returned in its original packaging
• Accompanied by the order number or proof of purchase

Items that do not meet these conditions cannot be exchanged and will be sent back to you.

Exchange fee

A flat exchange fee of ₹150 applies to every exchange, payable by the customer. This single charge covers both legs of the journey: collecting the garment from your address and shipping the replacement back out to you.

The fee does not apply to damaged, defective or incorrect items. See that section below.

How to raise an exchange

1. Email tyrafabrics@gmail.com or WhatsApp +91-9909970691 within 15 days of delivery with your order number, the item, and the size you would like instead.
2. We will confirm that the replacement is available, collect the ₹150 exchange fee, and share pickup instructions.
3. Keep the item packed with all tags attached and ready for collection.

Items sent back without an approved exchange request will not be accepted.

Inspection before dispatch

Once the garment reaches us, it is inspected at our facility against the eligibility conditions above. Your replacement is dispatched only after the returned piece passes that inspection.

This means there is a gap of a few working days between collection and the replacement going out. We would rather check first than send out a piece we may have to recall.

If the returned item fails inspection, the exchange cannot be processed and the original item will be returned to you.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or not what you ordered, contact us within 24 hours of delivery with photographs of the item and the packaging. An unboxing video helps us resolve these fastest.

We will replace the item at no cost to you. The ₹150 exchange fee does not apply, and this does not count against your one exchange. Claims raised after 24 hours may not be accepted.

If your replacement is out of stock

We confirm availability before arranging collection, so this should not arise. In the rare case that stock changes in the interim, we will issue store credit for the full value of the item, valid for 12 months. Store credit is issued within 7 business days of the returned item reaching us and passing inspection.

Not eligible for exchange

• Linen fabric sold by the metre — cut to order and cannot be resold
• Items purchased on sale or with a discount code above 20%
• Gift cards
• Items returned after the 15-day window
• Items that have been worn, washed, altered or had tags removed
• Any second exchange on the same order

Order cancellation

Orders can be cancelled free of charge any time before dispatch. Once an order has been dispatched it cannot be cancelled, and the exchange terms above apply.

Shipping

Delivery timelines and shipping charges are set out in our Shipping Policy.

Contact

Shree Krishna Fabrics (Tyra Linen)
Parekh Wadi, Dabhel Road, Near Maroli Char Rasta, Jalalpore, Navsari, Gujarat 396421
Email: tyrafabrics@gmail.com
Phone / WhatsApp: +91-9909970691
GSTIN: 24AANHM5374G1ZY